Terms and Conditions

Effective Date: January 2025

Welcome to Samleys Humidifiers PTY LTD (“we,” “our,” or “us”). By accessing or using our website, products, or services, you agree to comply with the following terms and conditions. If you do not agree, please refrain from using our website or services.

1. Definitions

• “Company” refers to Samleys Humidifiers PTY LTD.
• “Client” or “Customer” refers to any individual, business, or entity purchasing or using our products or services.
• “Services” refers to the supply, installation, maintenance, and repair of industrial humidifiers, including the provision of parts.
• “Website” refers to samleys.co.za.

2. Use of Our Website

• You agree to use our website only for lawful purposes and in compliance with these terms.
• Unauthorized use of the website, such as hacking, data mining, or any activity that disrupts its functionality, is strictly prohibited.
• Content on our website is for informational purposes and may not be copied, reproduced, or distributed without our prior consent.

3. Orders and Payment

• All orders for products or services must be placed through the official channels (e.g., email, phone, or website contact form).
• Full payment is required before the delivery or provision of services unless otherwise agreed upon in writing.
• We reserve the right to refuse or cancel any order at our discretion.

4. Product and Service Delivery

• All products are subject to availability. If an item is unavailable, we will notify you and provide alternative options or a refund.
• Delivery times for products and services are estimated and not guaranteed. We will communicate any delays.
• Services such as installation, repair, or maintenance will be scheduled based on mutual agreement and availability.

5. Warranties and Liability

• We guarantee that our products and services meet high-quality standards. However, results may vary based on usage and environmental conditions.
• Any defects or issues caused by misuse, neglect, or unauthorized modifications are not covered under warranty.
• To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

6. Cancellations and Refunds

• Orders may be canceled before delivery, but cancellations may be subject to fees based on costs already incurred.
• Refunds for products or services are subject to evaluation and will only be provided if the cancellation or issue meets our refund criteria.
• Maintenance agreements and ongoing services require written notice for termination as per the agreement terms.

7. Intellectual Property

• All content on our website, including text, images, and logos, is the property of Samleys Humidifiers PTY LTD and protected by copyright law.
• Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.

8. Customer Responsibilities

• Customers are responsible for providing accurate information when placing orders or scheduling services.
• Customers must follow the operating and maintenance guidelines provided with our products to ensure optimal performance.
• Any delays caused by incorrect information or lack of cooperation may result in additional charges.

9. Privacy

Our use of personal information is governed by our Privacy Policy. By using our website or services, you agree to the terms outlined in the Privacy Policy.

10. Third-Party Services

We may work with third-party suppliers or service providers. We are not liable for issues arising from their actions or services but will assist in resolving disputes where possible.

11. Governing Law

These terms and conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

12. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

13. Contact Information

For questions or concerns about these terms and conditions, please contact us:

Samleys Humidifiers PTY LTD
Address: Plot 53, Korhaan Street, Mooiplaats, 0081
Phone: 064 268 1639 / 073 230 7783
Email: info@samleys.co.za